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Our response time is currently 5-10 business days. Please refer to our FAQ/Return Policy page before sending in any inquiries, as any questions/comments/concerns sent in that are answered in that page will not be responded to. Please be kind, we are new business owners that are still learning the ins and outs of owning our own e-commerce business, and we are open to any and all suggestions and feedback as long as they are constructive and kind. In the beginning of a small business journey, the customer's feedback and criticism is one of the biggest, most important ways for us to find any issues, fix them, and grow our business.